Wine and Viticulture

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Submission #687

Hospitality Associate
  • Full Time
  • Part Time
O'Neill Vintners & Distillers - Robert Hall Winery
Paso Robles
O’Neill Vintners & Distillers is the leading California producer of premium brands, bulk wine, brandy and spirits for the beverage alcohol trade. Leveraging our vertically integrated vineyard, winery and bottling operations, O’Neill Vintners provides the highest quality products and service at an exceptional value. O’Neill Vintners was founded in 2004 by Jeff O’Neill, former CEO of Golden State Vintners and third generation member of a California winemaking family with industry roots dating back to 1934. From grape supply through wine processing to bottling services, O’Neill is recognized as the preferred outsourcing partner for national retailers and some of the largest adult beverage brands in the world. Today, O’Neill Vintners has grown to become the 7th largest winery in California and has earned a reputation as one of the premier commercial wine producers in the business.
SUMMARY: The Hospitality Associate will work directly with guests of the winery, providing exceptional service and best in class customer experience. Additional assistance within kitchen operations to assist in the preparation and delivery of food offerings within winery. Ability to deliver information and knowledge of wines and appropriate food pairings, provide pleasant and professional communication with guests at all times while working in a team environment in support of the growth and reputation of the winery. The ideal candidate must have interest in wine, hospitality, and guest service. Must be available to work weekends, holidays, and special events. Position includes base hourly compensation, plus commission.
• Possess a friendly, positive and knowledgeable wine tasting experience to all winery guests
• Ability to provide exceptional customer service, creating a fun, educational and memorable experience for all winery guests
• Ability to learn our history and share it, while conducting tours for large groups
• Answer phone calls and email for tasting reservations and guest service requests
• Effectively sell wine club memberships
• Assist in the kitchen as needed
• Bussing tables as needed
• Maintain a clean and orderly tasting room environment
• Ability to multi-task in a busy environment
• Provide support in the back of house operations, including culinary activities and operations
• Ability to work as a team and support all team members and leaders
• Ability to adhere to companies’ 4 core standards
o Trust
o Ingenuity
o Forward Thinking
o Always Deliver

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age
• Prior experience and wine knowledge desirable
• Ability to acquire food and beverage safety training and certificate program – ServSafe
• Ability to acquire Food Handlers Card
• Ability to acquire the (RBS) Responsible Beverage Service Certificate
• Experience with computers with a POS system desirable
• Ability to stand for extended periods of time
• Must be able to lift 45 pounds

While performing the duties of this job, the employee is frequently required to do the following:
• Stand for prolonged periods
• Perform some repetitive motion activities
• Coordinate multiple tasks simultaneously
• Lift, move and stack boxes up to 50 lbs

• Work is normally performed in a tasting room/kitchen environment

Full time and Part time positions available.

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