O’Neill Vintners & Distillers is the leading California producer of premium brands, bulk wine, brandy and spirits for the beverage alcohol trade. Leveraging our vertically integrated vineyard, winery and bottling operations, O’Neill Vintners provides the highest quality products and service at an exceptional value. O’Neill Vintners was founded in 2004 by Jeff O’Neill, former CEO of Golden State Vintners and third generation member of a California winemaking family with industry roots dating back to 1934. From grape supply through wine processing to bottling services, O’Neill is recognized as the preferred outsourcing partner for national retailers and some of the largest adult beverage brands in the world. Today, O’Neill Vintners has grown to become the 7th largest winery in California and has earned a reputation as one of the premier commercial wine producers in the business.
SUMMARY: The Hospitality Host will work directly with guests of the winery, providing exceptional service, and best in class hospitality experiences. Always provides pleasant and professional communication with guests while working in a team environment in support of the growth and reputation of the winery. The ideal candidate must have interest in wine, hospitality, and guest service. Must be available to work weekends, holidays, and special events. Position includes base hourly compensation, plus earned gratuity.
DUTIES & RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Present a friendly, positive, and knowledgeable concierge experience to all winery guests
Ability to provide exceptional customer service, creating a fun, educational and memorable experience for all winery guests
Ability to learn our brand history and be able to present it knowledgeably
Answer phone calls and emails for tasting reservations and guest service requests
Manage communications of reservations and general inquiries across all communication platforms with championed customer service
Provide quality customer service communications, verbal, and written communications with clients, prior to and after appointments
Support team with wine shipments, updating client profiles in our database, itinerary planning for our club members, recommendations for guests
Maintain a welcoming tasting room. Includes washing and polishing stemware, stocking inventory,
Maintain a clean and orderly tasting room environment
Support with winery projects from hospitality to administrative duties, as requested by Manager
Ability to multi-task in a busy environment
Work as a team and support all peers and leaders
Work in a safe manner and report any health or safety concerns
Ability to adhere to companies’ 4 core standards
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be at least 21 years of age
Prior experience and wine knowledge desirable
Ability to acquire food and beverage safety training and certificate program – ServSafe (if required)
Ability to acquire Food Handlers Card (if required)
Ability to acquire the (RBS) Responsible Beverage Service Certificate (if required)
Experience with computers with a POS system desirable
Ability to stand for extended periods of time
PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following:
Stand for prolonged periods
Perform some repetitive motion activities
Coordinate multiple tasks simultaneously
Lift, move and stack boxes up to 50 lbs
Accurately complete detailed forms and reports
Interpret regulations, and/or policies
Understand and respond to a diverse population
Work is normally performed in a tasting room/kitchen/hospitality environment
Work is mainly performed both in and out of doors
Noise levels are usually moderate but may be moderate to high at time
A percentage of work time may be spent in a wine warehouse and cellar where temperatures are cool and noise level is usually moderate.
Floors may be wet and slippery, proper footwear is required