Wine and Viticulture


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Submission #937

Wine Educator and Storyteller
Part Time
Willow Creek Wine Co.
Paso Robles, CA
$17-$35/hour
Now
We are eager to find the right candidate who can operate in a dynamic environment while maintaining a high level of grace and poise. Seeking someone passionate, driven by authentic wines of place, who thoroughly enjoys connecting with guests through personal storytelling. This role is a critical part of our small, owner-operated business and is filled with opportunity. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.

The primary function of this role is to interact with guests using a professional yet approachable demeanor that is welcoming, unpretentious, and sophisticated, to provide an amazing guest experience, drive wine sales, and convert guests into long term clients. This is a multi-faceted position that requires initiative, an ability to anticipate the needs of our customers, an ability to read the service floor while managing multiple tables at once, as well as excellent communication skills with management, customers, and staff.

This is not a job where you are handed a script and expected to recite it. We actively educate our team on the activities in the vineyard, winery, orchard, and garden, and we expect you to share your personal experiences of the farm with guests. Our hospitality style is based on making our visitors feel as if they are guests coming into our house. It is important to our company’s identity that the individuals representing our brands are well informed and passionate about the wines they pour and the stories they share.

We offer a reservation-style, seated tasting. Providing memorable experiences and outstanding service to all of our guests is our team's primary focus. As our dedicated wine educator and storyteller, your role will be integral to enhancing the growth of our business while providing a high level of customer service. We operate in a team service fashion and you will be working side by side with one or both of the owners during every shift. If you have experience waiting tables at a fine dining establishment that skill set will serve you well in this roll. Depending on the candidate this could be a part-time or full-time position.

If you have a love of representing premium Californian wines from multiple appellations, wearing many hats, and serving a discerning clientele, we invite you to apply.


Key Responsibilities & Accountabilities:

-Prepare the tasting room and patio by following the opening and closing procedures
-Open and verify condition of wines
-Greet all guests immediately upon arrival
-Assist guests in making reservations over the phone and direct calls within the tasting room
-Authentically promote and sell our portfolio of wines based on guest preferences
-Acquire and maintain a thorough knowledge of our wines, winemaking practices, vineyards and history
-Process sales transactions for carry-out and shipping orders
-Actively input customer preference data into CRM
-Assist with packing carry-out and shipping orders at the direction of the wine club manager
-Effectively balance multiple seated groups while delivering personalized experiences to each
-Availability to work on and off-site events as directed by the managers
-Act as an ambassador to Paso Robles by referring other wineries and local restaurants to our guests


Requirements

-Must be at least 21 years of age, ability to lift 50 lbs.
-Must have a valid driver's license.
-Must be able to speak and communicate clearly
-Must be able to stand for extended periods as required by job duties
-Must be available to work weekends and some holidays


Compensation DOE plus tips
info@willowcreekwineco.com
805-835-9446
805-835-9446

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