Wine and Viticulture

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Submission #1390

Reservation & Wine Club Concierge
Full Time
The Craig Stoller Collection
Paso Robles
The Craig Stoller Collection is comprised of three unique wine brands, Sextant Wines, Paris Valley Road Estate Winery, and Windemere Wines, primarily estate grown and carefully sourced from some of the Central Coast’s best vineyards. Together, The Craig Stoller Collection represents the terroir and breathtaking beauty of the Central Coast.
July 1, 2023
Position Summary
Under the direction of the Director of Sales and Wine Club Manager, the Reservation & Wine Club Concierge ensures all incoming calls and emails are directed accordingly to ensure a positive guest experience. The Concierge serves as the primary point of contact for all reservations in company tasting rooms, additional tasting experiences, private winery events, VRBO inquiries, and manages all accordingly. The position will interact with numerous departments to coordinate all hospitality needs in the company and will be scheduled Tuesday through Saturday.

Duties & Responsibilities
• Learn history of family, our brands, and be able to communicate consistently and clearly
• Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest who calls or emails
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees
• Answer all incoming calls with a positive and clear voice and answer incoming emails with a prompt, informative, and friendly reply
• Execute, maintain, and calendar all reservations for company tasting rooms, VRBO properties, and private winery events
• Provide accurate information about the winery and VRBOs to inquiring guests
• Follow all winery policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations
• Develop a comprehensive knowledge of rates, features, amenities, and area attractions to assist guests in their planning process
• Send out appropriate confirmation and follow-up materials to guests
• Operate Tock reservation software, VRBO online calendar, Microsoft Outlook, and POS
• Continuously going above and beyond to ensure each guest experiences remarkable customer service
• Provide information and reporting on reservations as requested
• Additional duties and assignments required or requested by company leadership
Professional Qualifications
• High School Diploma or Equivalent
• Must be 21 years of age or older
• At least one-year experience in hospitality is highly desired but not required
• Customer service and or retail experience
• Proficient in Microsoft Office software: Outlook, Word, and Excel
• Experience with WineDirect and Tock preferred
• Demonstrated ability to multi-task, follow-up, and work in a fast pace environment under pressure
• Must be flexible in working weekends and special events
• Excellent organizational and interpersonal skills with attention to detail
• Work independently within set guidelines
• Demonstrated reliability and punctuality, work effectively in a team environment, adherence to all safety regulations and operating procedures

Position Details
• Schedule: Tuesday – Saturday, with occasional shift adjustments
• Location: On-site at Paris Valley Road Estate Winery
• Comprehensive benefits package includes company sponsored medical, vision and dental coverage
• Paid holidays, vacation and sick time, company participatory 401K and employee discounts

Physical Requirements
• Must be able to lift up to 50 lbs
• Position requires prolonged sitting while use of a computer, phones, and office equipment
(805) 542-0133

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