Submission #1390

Position Summary
Under the direction of the Director of Sales and Wine Club Manager, the Reservation & Wine Club Concierge ensures all incoming calls and emails are directed accordingly to ensure a positive guest experience. The Concierge serves as the primary point of contact for all reservations in company tasting rooms, additional tasting experiences, private winery events, VRBO inquiries, and manages all accordingly. The position will interact with numerous departments to coordinate all hospitality needs in the company and will be scheduled Tuesday through Saturday.

Duties & Responsibilities
• Learn history of family, our brands, and be able to communicate consistently and clearly
• Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest who calls or emails
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees
• Answer all incoming calls with a positive and clear voice and answer incoming emails with a prompt, informative, and friendly reply
• Execute, maintain, and calendar all reservations for company tasting rooms, VRBO properties, and private winery events
• Provide accurate information about the winery and VRBOs to inquiring guests
• Follow all winery policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations
• Develop a comprehensive knowledge of rates, features, amenities, and area attractions to assist guests in their planning process
• Send out appropriate confirmation and follow-up materials to guests
• Operate Tock reservation software, VRBO online calendar, Microsoft Outlook, and POS
• Continuously going above and beyond to ensure each guest experiences remarkable customer service
• Provide information and reporting on reservations as requested
• Additional duties and assignments required or requested by company leadership