Submission #1408

Tasting Room Host

Job Summary:
Work as a team member to support tasting room operations in a manner that maximizes the sales potential of the winery, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence. Principal functions include sales, customer service, product knowledge, cash register operations and product presentations. Employees are required to work weekends; which may include special events and extended hours.

Job Duties:
• Prepare Tasting Room for daily openings and closings
• Deliver exceptional customer service
• Represent the company and brand, professionally, graciously and enthusiastically
• Describe wines, winemaking techniques, and winery history; answer visitor’s questions
• Effectively suggest and sell wine to customers
• Memorize club benefits, and effectively sell the wine club to customers; in the tasting room and on the telephone
• Act as an informed resource for consumers regarding winemaking, winegrowing, wine vintages and availability of products
• Responsible to maintain a high level of relevant wine, company and industry knowledge by remaining familiar with all current press information, memos and marketing information and other wine related publications
• Attend regularly scheduled monthly staff meetings and trainings
• Operate cash registers/POS system and credit card terminals accurately and efficiently including opening and closing procedures
• Being able to assist with serving Café items and bussing tables as needed to maintain a clean and professional environment
• Create/update Tasting Room documents (ex. tasting sheets/signs for wine specials)
• Assist with special events on-site and off-site, as needed (ex. food prep/floral arrangements/wine service)
• Washing and polishing glassware for tasting room
• Break down and recycle cardboard and glass
• Maintain cleanliness of tasting room, and all other customer related areas
• Assist with answering of the phones
• Perform periodic wine and non-wine inventories as needed
• Restock gift items as needed and alert manager of stock shortages
• Perform other duties assigned by Hospitably Manager

Qualifications:
• Outstanding customer service experience
• Proven ability to effectively communicate with diverse client group
• Extensive knowledge of wines and wine production preferred
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills
• Flexibility and ability to manage constantly changing priorities with enthusiasm
• Knowledge of commonly used practices and procedures used in merchandising
• Professional appearance and demeanor
• Must be able to work weekends, major holidays, wine club pick up parties, association events and industry events
• Fluent in English
• Must be at least 21 years old
• 1-2 years’ related experience preferred
• High school diploma or equivalent
• Strong computer proficiency and data entry experience preferred
• Basic to intermediate skills in Microsoft Office, including Word and Excel

Physical and Mental Requirements:
• Ability to talk to customers, stand and walk for long periods of time
• Must be able to lift up to 50 pounds repeatedly
• Must be able to effectively stock wine and non-wine merchandise, set-up and break down structures, tables and able to utilize dolly cart and other equipment to assist in moving heavy objects
• Ability to understand and accurately follow written and verbal instructions